Refund Policy
At Resolvrs, we strive to ensure client satisfaction with our services. Our refund policy is designed to be fair and transparent. Please read the following guidelines carefully:
1. Eligibility for Refund
Refunds are applicable within the first 15 days from the date of project initiation.
To be eligible, clients must communicate the reason for dissatisfaction and allow us the opportunity to address and resolve the concerns.
2. Service Completion
Refunds will not be issued once the project is completed and delivered as per the agreed-upon specifications.
3. Process for Refund
Clients must submit a written request for a refund, clearly stating the reasons for dissatisfaction.
The request will be reviewed by our team, and we will work to understand and resolve the issues promptly.
4. Partial Refunds
In cases where only a portion of the services has been completed, a partial refund may be considered based on the extent of completion.
5. Non-Refundable Situations
Refunds will not be granted in situations where the client has provided inaccurate or incomplete information that hinders project completion.
Any additional services requested after the project initiation will not be eligible for a refund.
6. Refund Processing
Once approved, refunds will be processed within 14 business days. The refund will be issued using the same method as the original payment.
7. Custom Solutions
Clients with custom plans will have refund terms outlined in their service agreements. These terms supersede the general refund policy.
8. Contact Us
For refund requests or further clarification, please contact our support team at support@resolvrs.com.
Note: Resolvrs reserves the right to amend this refund policy at its discretion. Any changes will be communicated to clients in advance.
Last Updated: January 01, 2024
FAQs
Do you offer a free consultation before I commit to anything?
Yes. Every engagement starts with a free 30-minute video call where we learn about your project, answer your questions, and figure out the best approach together. No obligation, no sales pressure. Just an honest conversation to see if we're the right fit.
Can I get a custom plan tailored to my specific project?
Absolutely. Our monthly plans work well for ongoing needs, but many clients come to us with unique scopes that don't fit a standard package. We'll put together a custom proposal based on exactly what your project requires, including scope, timeline, and a fixed price.
How will I know what's happening with my project at each stage?
Every client gets access to a dedicated project board where progress, decisions, and deliverables are tracked in real time. We share updates at each milestone and never move forward on anything significant without your sign-off. You'll never need to chase us for information.
Can I order a one-time service instead of a monthly plan?
Yes. Not every project needs an ongoing engagement. If you need a brand identity, a website, a mobile app, or any other defined piece of work, we scope it as a one-time project with a clear deliverable list, a fixed price, and a realistic timeline.
What if I'm not satisfied with the deliverables?
We build revision cycles into every project so your feedback shapes the work at each stage, not just at the end. If something isn't right, we fix it. We'd rather redo the work than leave a client unsatisfied, and our refund policy is clearly outlined if things don't work out.
How do you handle confidential project information?
We treat every project as strictly confidential. We're happy to sign an NDA before any sensitive details are shared, and your information stays only with the team assigned to your project.
How long does a typical project take?
Timelines vary based on scope. A brand identity typically takes 2 to 4 weeks, a web development project runs 4 to 12 weeks, and a mobile application usually takes 8 to 16 weeks. We share a detailed timeline during the proposal stage so there are no surprises.
Do you offer support after the project is delivered?
Yes. After launch we stay available for questions, fixes, and future development. Clients on a monthly plan have ongoing support built in. For one-time projects, we offer post-launch support and are always reachable for follow-up work.
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